Payment Terms & Conditions

The card payment charge is 4%. We are willingly responsible for half of it. So, please add 2% to the amount of your payment. For example, if your deposit amount is 1000 USD, then you should add 2% and enter the amount 1020 USD. 

BOOKING WITH US

Once you decide to book your tour with us, confirmation can be made by following ways:

• A deposit of 20% of the full payment is required to confirm the tour. The remaining balance of the tour must be done at least 1 month prior to the starting date of the services. 100% advance payment is possible.
• You can pay your deposit via bank transfer or with your card. We accept all types of cards. 
• The card payment charge is 4%. 
• Please be informed that you should pay the bank charge of 20-35 USD for each transfer.

CANCELLATION POLICY.

• Any alternation/ cancellation shall be agreed upon & made in written form.
• $50.0 service charge per person will be assessed on cancellation received at least 30 calendar days prior to the arrival date for clients.
• Cancellations fees are as follows:
  • $50.0 per person will be charged for cancellation, received 30 calendar days prior to arrival
  • 25% of tour cost for cancellation, received between 14-30 calendar days prior to arrival
  • 50% of tour cost for cancellation, received between 8-13 calendar days prior to arrival
  • 80% of tour cost for cancellation, received between 4-7 calendar days prior to arrival
  • 100% of tour cost for cancellation, received between 1-3 business days and on the arrival date.
  • The minimum charge for cancellation is a service fee of $50.0 per person

COMPLAINT POLICY

• A complaint must be informed to us during the Service or within 3 calendar days after the service.
• If any customer has any complaints about The Services purchased or express any dissatisfaction whatsoever, we will take all possible steps to resolve amicably such complaints.