Terms & Conditions

BOOKING WITH US

Once you decide to book your tour with us, confirmation can be made by following ways:

• The deposit of 20% of full payment is required to confirm the tour. The remaining balance of tour must be done at least 1 month prior to the starting date of the services. 100% advance payment is possible.
• You can pay your deposit via bank transfer to the account of USD. Please be informed that you should pay the bank charge of 20-25 USD of each transfer.

CANCELLATION POLICY.

• Any alternation/ cancellation shall be agreed & made in written form.
• $50.0 service charge will be assessed on cancellation received at least 30 calendar days prior to arrival date for clients.
• Cancellations fees are as follows:
  • $50.0 will be charger for cancellation, received 30 calendar days prior to arrival
  • 25% of tour cost for cancellation, received between 14-30 calendar days prior to arrival
  • 50% of tour cost for cancellation, received between 8-13 calendar days prior to arrival
  • 80% of tour cost for cancellation, received between 4-7 calendar days prior to arrival
  • 100% of tour cost for cancellation, received between 1-3 business days and on the arrival date.
  • Minimum charge for cancellation is service fee of $50.0 

COMPLAINT POLICY

• Complain must to be informed to us during the Service or within 10 calendar days after land arrangement.
• If any customer of have any complaints of The Services purchased or express any dissatisfaction whatsoever, we will take all possible steps to resolve amicably such complaints.